Popular Questions
Payments
What payment methods do you accept?
We currently accept Bitcoin, USDT (TRC20/ ERC20), Ethereum (ETH), Zelle, and Cash App.
How do I send payment?
You’ll find all payment instructions on our checkout page. If you have any questions, feel free to contact us at support@genlabss.net
How to pay with Bitcoin?
You can find full instruction for payment on our website. click here for payment
Do you have a minimum payment or order?
We don’t have a minimum payment and order requirement.
Do you offer discounts?
From time to time, we run special promotions and offer discount codes that can be applied at checkout. To stay updated on the latest deals and exclusive offers, we recommend subscribing to our newsletter and joining our Discord community.
Orders
Can I get a refund for my order?
Refunds can only be issued if the order has not been shipped. If the order has already been shipped, unfortunately we are unable to provide a refund for your order.
Can I modify or cancel my order?
You can cancel or update your order as long as it hasn’t been shipped yet. Unfortunately, once an order is shipped, changes are no longer possible.
I entered the wrong shipping address. How can I change it?
Please contact us immediately after placing your order. Our support team will assist you in updating your shipping details. Once your order has been shipped, we are unable to make any changes to the shipping address.
I did not receive an email confirmation after placing the order?
Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you.
What if I receive a wrong, missing or defective product?
Please contact us immediately and our support team will assist you.
Shipping
Where do you ship from?
All orders are shipped from the United States.
Which countries do you ship to?
We ship internationally.
What is the shipping cost?
USA: Flat rate $20 USD
International: Rates vary by country
When does my package ship?
Orders are usually processed and shipped within 24 hours after payment confirmation.
How long does delivery take?
Delivery time is typically 2–5 business days.
Do you use discreet packaging?
Yes. All orders are shipped in fully discreet, plain packaging with no branding or product details visible.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number by email, allowing you to track your package until delivery.
How can I track my order?
You can track your order using the tracking link sent to your email after shipment.(tracking lik)
Will I receive a tracking number?
Yes! Once your order ships, we’ll send you a tracking number within 24 hours so you can follow your shipment.
What if my package tracking stops updating?
Tracking updates may occasionally pause due to carrier delays. If your tracking has not updated for 6–7 business days, please contact our support team and we will assist you.
Where do we ship from?
We ship from the USA only.
Do you use discreet packaging?
Yes, all our products are shipped with fully stealth packaging to ensure their successful passage through customs.
How long does delivery take?
Delivery time is typically 2-5 business days within US.
Do you ship orders internationally?
Yes, we ship orders internationally. Shipping charges may vary depending on the destination.
What is the shipping cost for USA?
* Shipping within USA – 20 USD
What is the shipping cost?
GENLABS
* Shipping within USA – 20 USD
Will I receive a tracking number?
Yes. Our team always shares the tracking details on email within 24hrs, once package gets shipped.
Product
How do we know these products are legit?
All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.
We are official worldwide distributor of GENLABS brand and you can verify us by entering our website name “” or email ” here:
Also, each GENLABS product have a unique product code, and with this code you can verify your product here:
Do you have third party lab test reports for all products?
Yes. You can view all third-party lab reports in the Lab Reports section on our website.
How should I store my product?
Please store your product in a cool, dry place below 30°C, protect from light and do not freeze.
How should I store Unmixed/Mixed Peptides?
Lyophilized (Unmixed)
● Short term – Lyophilized peptides will remain stable at room temperature for 30-60 days. However, upon receipt all peptides should be stored in the refrigerator (under 4C (39F) for maximum stability and longevity. Peptides stored at this temperature can last 1-2 years.
● Long term – If you are not going to use the peptides withing 1-2 months it is preferable to store the peptides in a freezer at -18C (0F). Peptides stored at this temperature can last 2-3 years. Even more preferable for long term storage is freezing at -80C (-112F) in order to preserve the peptides stability long term.
Reconstituted (Mixed)
● Short term – Peptide solutions generally remain stable up to 30 days when stored in the refrigerator at 4C (39F) depending on the length of the peptide sequence and its inherent instability factors.
● Long term – If peptides absolutely must be stored in solution, sterile buffers at pH 5-6 should be used if possible, and the peptide solution should be separated into aliquots to avoid repeated freezing and thawing. Freezing at -80C (-112F) is optimal in order to preserve the peptides stability.
Account
Do I need an account to place an order?
Not at all! You can place an order as a guest using Guest Checkout. But creating an account gives you extra benefits, such as:
Faster checkout
Order tracking
Order history
Updates on discounts and promotions
Is my data safe?
We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.
Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.
How can I view my order history, transactions and order status?
Order history is only available for registered users who have created an account. All guest checkout information/data will be deleted after your order is complete.
To view your order history please Login or Register here: genlabs.st/my-account
Then visit the Order History tab on your Account dashboard or click on the link:
DO YOU HAVE ANY QUESTIONS?
Please contact our support team if you will have any questions and we will answer you as soon as possible!